Revamping Physician Onboarding for a Mental Health Platform

Challenge

A mental health company was struggling with an inefficient and disjointed physician onboarding process:

  • A fragmented onboarding experience that mixed tasks and training in an unstructured way

  • Unintuitive tools that created confusion for new physicians

  • No clear metrics to measure onboarding success

  • Physicians were unprepared for patient interactions due to a lack of policy and procedure training

Solution

Safrela Consulting delivered a comprehensive solution designed to address these key challenges:

  • Conducted a gap analysis to identify the flaws in the current process.

  • Built a new, streamlined onboarding program in collaboration with company leaders.

  • Integrated a Learning Management System (LMS) to track onboarding progress, measure key metrics, and ensure quality preparation.

Results

The outcomes significantly improved both operational efficiency and physician readiness:

  • Onboarding time was reduced by 50%, from one month to two weeks.

  • Physician preparedness for patient interactions increased dramatically, with new hires better equipped to engage with patients.

  • Managers gained enhanced oversight of the entire onboarding process, allowing for real-time adjustments.

"I couldn't recommend Manasi more. She's thorough, thoughtful, consistent, and a total pro at managing through change. Additionally, she's supremely compassionate -- a less-talked-about "must have" in training & employee education. There aren't many who have the unique hard and soft skill set to create provider-specific training, so I'm pleased to work with and learn from her!"

— Sara Irvine, VP Of People & Culture, Workit Health